FAQ & Help Center

#1 Ich habe diese Rechnung bereits bezahlt aber dennoch eine Zahlungserinnerung erhalten, was muss Ich tun?

#2 Ich habe die Bestellung fristgerecht widerrufen und zurück gesendet, wieso erhalte Ich eine Zahlungserinnerung / Mahnung?

#3 Which credit cards can I pay with?

#4 Can I pay with PayPal?

#5 I ordered with prepayment, where do I get a pro forma invoice for accounting?

#6 I have not received an invoice, how can I request one?

#7 I have a USt-IdNr. - How can I be sure that no tax will be charged?

#8 I order for a public institution, can I pay on account?

#9 Wie lange dauert es, bis ich mein Geld im Falle einer Erstattung oder Stornierung erhalte?

#10 Ich habe mit Amazon Pay / Kreditkarte oder einem anderen Zahlungsdienstleister gezahlt, wieso bekomme Ich eine Zahlungserinnerung / Mahnung?

#1 I have placed several orders in a short period of time, can they be shipped together?

#2 How long does shipping take?

#3 How much does shipping cost? / What are the shipping costs?

#4 Why did only half of my delivery arrive?

#5 Can I view my order progress?

#6 Ich habe meine Bestellung bereits abgeschickt, würde jedoch gerne noch ein weiteres Produkt hinzufügen.

#1 What is rear glass bonding or mirrored production?

#2 What is the difference between digital printing and cutting plott?

#1 Warum bieten wir keine telefonische Beratung an?

#2 What is an adhesive film, what is it made of and where is it used?

#3 How long do individual wall tattoos last and how do I look after them?

#4 Can the desired text also be applied to furniture or glass as a wall tattoo?

#5 Is it easy to remove a personalized wall tattoo without damaging the wall?

#6 How long do adhesive foils last?

#7 What are the different types of (self-)adhesive films?

#8 Are the bumper stickers washable?

#9 What size options are available for bumper stickers with company logos and how can the right size be selected for the vehicle?

#10 Which file formats are best suited for printing a company logo as a bumper sticker?

#11 Can I easily remove the bumper sticker with our logo when we change vehicles or renew the branding?

#1 How does "wet bonding" work?

#2 What should be observed when mounting on shop windows?

#3 What must be observed when mounting magnetic signs?

#4 Assembly instruction: Perforated foil with digital print

#5 Assembly instructions: adhesive lettering & adhesive letters

#6 Assembly instructions: Adhesive foil digital print with transfer foil

#7 Mounting instructions: Adhesive foil digital print Rectangular

#8 Can I apply adhesive foil & car stickers myself?

#9 On which surface can adhesive foil be mounted?

#1 I forgot to enter my coupon code, what can I do?

#2 Are there voucher conditions?

#1 Was versteht man unter Cutkontur?

#2 Was ist eine Beschnittzugabe?

#3 Was bedeutet Überdrucken?

#4 What does multi-part products mean?

#5 How is the size calculated when cutting freeform / without background or with outer contour?

#6 Special features of PVC & mesh banners

#7 No printing marks / registration marks

#8 What happens if I do not create a trim and have not booked a data check?

#1 Was muss insbesondere bei Schneideplott/Folienplott beachtet werden?

#2 Welche Buchstabengröße wird bei Schneideplott/Folienplott benötigt?

#3 Welche Mindeststrichstärke wird beim Digitaldruck benötigt?

#4 Welche Schriftgröße wird beim Digitaldruck benötigt?

#5 Embed or vectorize fonts

#1 Warum nur ein Motiv je Project ID?

#2 Wie werden Dateien hochgeladen?

#1 TIF- und PSD-Anforderungen

#2 Welche Dateitypen bevorzugen wir?

#3 PDF-Anforderungen

#4 AI- und EPS-Anforderungen

#5 JPG- und JPEG-Anforderungen

#1 Was ist mit Auflösung gemeint?

#2 Wieviel DPI empfehlen wir?

#1 Which color profile do we use?

#2 Welche Weißdruck-Modi gibt es?

#3 What should I bear in mind when printing white on transparent film?

#4 Was ist der Unterschied zwischen Prozessfarbe und Volltonfarbe?

#5 Was bedeutet CMYK?

#6 Was bedeutet Pantone / HKS ?

#1 Was bedeutet Erstellung von Produktionsdaten?

#2 Was ist ein Profi-Datencheck?

#3 Which motifs are suitable for the production method "without background"?

#4 What are DPI and what do I need to know?

#5 What is the difference between pixel and vector graphics?

#6 What does "the size differs from the final format" mean?

#7 When do I have to create a vector graphic?

#8 Is there a minimum size for fonts?

#1 What can cause subsequent surcharges?

#2 How can I decide whether a rectangular or a sticker without background is better suited for me?

#3 When will my order arrive?

#4 Can I cancel / revoke my order?

#5 I need a very large quantity, who can I contact?

#6 There is something wrong with my product, how can I initiate a complaint?